Qualification:
B.E (Any stream)/Diploma (3 yrs-Technical)/B.Sc/ B.C.A/M.Sc/ M.C.A
Experience:
1 to 4 years of relevant experience in Technical Support/ IT Helpdesk
Requirement Specification:
Ideal candidate need to have the following skills:
- Should have mastery skill level in MS Office, Windows OS, Internet explorer and Lotus Notes / Outlook
- Should have good understanding of Ticketing and Remote connect tools and awareness of PC Hardware Environment, Printers and UNIX
- Should have ability to work effectively as a team member and to handle continuous calls
- Should have pleasant, professional and courteous personality with excellent verbal and written communication skills
- Should have the ability to diffuse volatile situations when distressed or irate customers call for support
- Should be able to listen to a caller explain the incident, determine the probable cause and logically take the caller through a step-by-step problem determination procedure, using telephone support
- Should be able to categorize an incident correctly for call tracking and logging purposes
Additional Specification:
Candidates should have secured minimum of 50% across Diploma / Graduation, 12th and 10th
Candidates willing to work in night shifts only need to apply
Selected candidates must be willing to sign an employment agreement (Bond) as per the policy of the company
Walk-in details:
19th Nov 2009 between 3pm – 5pm
Venue:
iGATE Global Solutions Limited,
158-162, 165-170, EPIP Phase-II
Whitefield, Bangalore- 560066
What should the candidates bring when they visit our campus:
- One copy of their updated resume
- One passport size photograph
- Appointment / Appraisal letter /Last three months salary slip
Contact Person: Prashant (x1268, iGATE Bangalore)
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