Tech Support Executives
Editor
Tuesday, 19 May 2009 08:38
Microland is hiring Tech support [shal]executive[/shal].
Experience required: 0 To 3 Years
Job Location is: Bangalore
Details of this walk in:
Walk-In for an Interview, from 20th May to 29th May 2009 (except for Sat & Sun) , from 10Am to 5Pm
Venue:
1B, Ecospace
Belandur, Outer Ring [shal]Road[/shal],
Bangalore 560 103-India
Tel : +91 80 3918 0000/ Tele phone: 080-39180833
Job Profile:
- Provide First – level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
- Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
- Escalate problems when unable to resolve customer issues.
- Log and sufficiently document all contacts with customers in designated tools.
- Identify and provide input on unique or recurring customer problems.
- Be a champion Client specific tools, Customer Care Procedures. Provide Microland Solution Network feedback at all times.
Desired Profile:
- Graduates from any stream any experienced from any domain.
- Freshers – Graduates of any discipline for e.g: B.A, BCom, BSc, BE, BTech, BCA/ any Diplome Holders for e.g: ITI, Polytechnic etc (10+3 )may apply. Good comm skills must, basic hardware and networking [shal]knowledge[/shal].
Age limit 18-27 yrs.
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TAGS: Flawless communication, Fresher, Freshers, Hardware, knowledge, Microland Limited, networking, troubleshooting, walk-in, walkin, Walkins