Experience: 0-0, Education: Any graduate, Diploma, Location: Mumbai

Maintains and troubleshoots hardware issues for laptop, desktop computers

• Assists end users with their computing needs by resolving trouble tickets and fulfilling [shal]employee[/shal] requests for application and system support
• Troubleshoots and repairs hardware and software problems with desktop and laptop computers, Personal Digital Assistants (PDAs), printers, digital scanners, and other network equipment
• Coordinates installation of replacement equipment or pick-up of spare equipment when necessary
• Installs/uninstalls various software and upgrades equipment when necessary
• Maintains inventory of PC equipment with Asset Executive
• Assists in the documentation of network, software, disaster recovery and systems configurations
• Assists in all functions of IT support

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