thewalkin.com

Experience: 1 - 5 years, Education: Any graduate, Diploma, Location: Bangalore

Walk-in for IT Helpdesk professionals

Walk-In with your updated profiles,photocopies of marks card, degree certificate, salary slip, experience certificate / relieving letters from previous employers and one passport size photograph to the below venue - Walk-In Details:

iGATE Global Solutions,
158 - 162 & 165 –170 , EPIP Phase-2,
Whitefield, Bangalore -560066.

Date & Time: 23rd June’08: 10:00 am to 4:00 pm

Role: IT Helpdesk Analyst / Senior IT Helpdesk Analyst

Total 6+ months to 4.5 years of experience required with following skill-sets :

• Mastery skill level in MS Office, Windows OS, Internet explorer and Lotus Notes / Outlook Good understanding of Ticketing and Remote connect tools and awareness of PC Hardware Environment, Printers and UNIXAbility to work effectively as a team member and to handle continuous calls
• Pleasant, professional and courteous personality with excellent verbal and written communication skills
• Ability to diffuse volatile situations when distressed or irate customers call for support
• Use initiative to find ways of solving incidents
• Able to listen to a caller explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem determination procedure, using telephone support
• Able to categorize an incident correctly for call tracking and logging purposes

Educational Qualification : Full time education with 50% and above in any Diploma or Graduation.

All positions are based in Bangalore and require willingness to work in shifts