Wipro Technical helpdesk Walk-in at Bangalore on 14th june 2008
Technical helpdesk- Walk in Drive@Wipro InfoTech(14th june)
Job Description
We are Conducting Walk in Drive on 14th of June 2008. If interested kindly visit the venue with your updated resume. Below is the Job description.
Venue -
Wipro Infotech
N0 30 Divyasree building
Mission Road
1st Main, S R Nagar,
Bangalore - 27
Time – Between 9:30 AM to 4 PM
Dear Candidate
About Wipro InfoTech
Wipro Infotech, a division of the US$ 3.47 billion Wipro Limited, provides enterprise customers with high value Information Technology Products, Services, Solutions and Consulting Services in India, and provides Technology & Software Services and Consulting Services in the Middle East, ASEAN and Australia. Headquartered at Bangalore, Wipro Infotech serves customers in India through a network of 22 offices and 170 service locations across India. It has business offices in the Middle East, ASEAN and Australia. Wipro Infotech is ranked No. 2 in Indian Domestic IT Services Market in 2005, according to IDC’s report Indian IT Services Market Analysis 2005-10.
Currently we have some position open for IT/ Technical Helpdesk Coordinator.
The details are mentioned below:
Designation- Technical Helpdesk
Location- Bangalore and Mysore
Experience- 1 - 3 years
Skills:
- Graduate in any stream / Polytechnic Diploma.(10+2+3 or 10+3).
- NO B.E./B.Tech/ MCA/ M.Tech needs to apply for this position.
- Should have around 1 - 2.5 Years of IT Exposure.
- Age –1983+ born
- Experience in Technical Helpdesk Co-ordination.
Responsibilities:
- The Helpdesk Coordinator will act as the single point of contact to the customer/users for all IT related requirements.
- The responsibilities of the Helpdesk Coordinator will be to Log all the calls, assign it to engineers, track it till closure, and update the user.
- Escalate as per the escalation chart, follow up with vendor.
- Keeping track of inventory in stock, inventory in use update asset data as per the process defined.
- Report generation as per the process defined.
- Should have excellent inter-personal and communication skills with the ability to deal with users at all levels in an organization.
- Should have Good attitude and People handling /coordination Skills.
- Should also be flexible for 24/7 support.
- Desktop knowledge required
Technical Competencies: “Call logging” / “Call coordination” / “Call closing” / Desktop
If you enjoyed this post, make sure you subscribe to TheWalkin RSS feed!