thewalkin.com

HCL invites young and dynamic Voice Coach/Quality Coach with 2+ years of experience.
Venue: HCL Technologies Ltd., - BPO services,
Block no: 1,84, Greams Road, Thousand Lights, Chennai - 600006.
Land mark: Behind MRF building
Time: 11am to 6pm
Date: May 19, 2008 to May 21,2008
Contact Person: SUBHA - HR (C2 building - 6th floor)
Job Description:

• Monitor calls and give feedback to teams assigned
• Check on the voice and accent aspects of calls
• Coach the advisors on voice/ accent/ pronunciation and other soft skill parameters
• Conduct training sessions to enhance the customer handling skills of agents and ensure steady improvement in the related Metrics
• Maintain all reports & documents related to defined roles.
• Attend all calibration sessions (Internal & Client)
• To ensure improvement of CSCO scores
• Ensure overall improvement of EDCSM scores.

Experience: Minimum 2years of Handling Calls (Should have monitored calls for 6 months to 1 year)

Skill Set:

• Excellent communication skills
• Good interpersonal skills
• Exceptional Customer Handling Skills
• Proficient in MS Office

Grab this opportunity and be a part of employee first work culture.