Experience: 1-4 years, Location: Delhi/Gurgaon, Education: Any graduate

We have a position suitable for you, details of which are mentioned below:
Designation: Technical Help Executives

Roles/Responsibilities:

Incumbent recruited against this requirement will be responsible for:

1. The Technical Helpdesk Coordinator will act as the single point of contact to the customer/users for all IT related requirements.
2. The Technical Helpdesk Coordinator will be responsible for providing first level support on Desktops, Peripherals, Servers and Office automation products.
3. For first level administration of desktops, Laptops etc.
4. For troubleshooting on Applications and Operating Systems.
5. Log all the calls, assign it to engineers, track it till closure, and update the user.
6. Escalate as per the escalation chart, follow up with vendor.
7. Keeping track of inventory in stock, inventory in use update asset data as per the process defined.
8. Report generation as per the process defined.

Note: If you or your friend is matching the below mentioned eligibility criteria and is interested in the same, please walk-in on 17th May 2008 between 9:00 AM to 2:00 PM with your resume at the address given below:

Address:
Wipro Infotech
Plot No. 480-481, Udyog Vihar
Phase-3, Gurgaon

Contact Person: Ankush Pathania

Contact Number : 0124-3084837
Also, kindly carry a hard copy of your latest resume
Wishing you good luck!!!

About Wipro Infotech:

Wipro Infotech is the leading strategic IT partner for companies across India, the Middle East and Asia-Pacific, offering integrated IT solutions. We plan, deploy, sustain and maintain IT lifecycles for global clients through total outsourcing, consulting, services, business solutions, and professional services.

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