thewalkin.com

Position Available Service Desk Analyst / Service Support Representative

Walk-in Date May 3rd & 4th

Walk-in Venue St. Joseph College, Bangalore

Service Desk Analyst (Voice/Web)
Monitor and respond to calls, mails and web queries
Troubleshoot software and hardware
Willing to work in 24X7 environment
Understanding of MS Active Directory or Lotus Notes
Expertise in Operating System (Windows 2000, NT, XP) and MS Office (Outlook, Word and Excel)
Knowledge of Browsers (Ms Internet Explorer, Firefox) and VPN (IPSEC, PPTP, L2TP)
Exemplary Customer service skills
Excellent research skills with proficiency in usage of ’search’ function
Phone etiquette - articulate, with a friendly tone and neutral accent

Service Support Representative (Non-Tech/Voice-Web)

Responsible for obtaining required information from service requesters, querying clients to ensure accurate product identification , and logging the information into proper call management system.
Work independently or cooperatively as a member of a team under the direction of a team or a manager. Primarily interfaces with clients, service deliver units, immediate management and other team members to ensure an accurate service request is routed to the appropriate service provider.
Responsible for determining service entitlement by reviewing contract, generating contracts for time and material service if request is not under contract, or at field management request, providing grace periods on certain products while contract is in process.

Also we have a great opportunity for Fresh College Graduates within our technical and non - technical streams.