Precision Techserve Pvt. Ltd Walkin Interview For Fresh Graduates
Job Description:
- Lifecycle ownership of incident, 9*6 support, single point of contract for phone as well as web and user support
- Single point contact for the end users
- First Line support for problem tickets
- Logging of calls/complaints/problems/service request and changes requested by users
- Providing the user with problem ticket number
- Forwarding the calls to the concerned engineer
- Monitoring status on resolutions of problems
- Record/track problems through resolution
- Daily escalation and monthly MIS report generation
Education : Any Graduate
Company Name : Precision Techserve Pvt. Ltd
Experience : 0-0 Years
Location: Chennai
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