Job Description:

• Lifecycle ownership of incident, 9*6 support, single point of contract for phone as well as web and user support
• Single point contact for the end users
• First Line support for problem tickets
• Logging of calls/complaints/problems/service request and changes requested by users
• Providing the user with problem ticket number
• Forwarding the calls to the concerned engineer
• Monitoring status on resolutions of problems
• Record/track problems through resolution
• Daily escalation and monthly MIS report generation

Education : Any Graduate
Company Name : Precision Techserve Pvt. Ltd
Experience : 0-0 Years
Location: Chennai

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