thewalkin.com

About the Company: ZTE Corporation is the pioneer of China’s telecommunications equipment manufacturing industry, and a comprehensive provider of telecommunications equipment, mobile terminals and services. With its three product series, i.e. wireless, network and terminal (mobile phone), ZTE is capable of providing global customers with diversified integrated telecommunications networking solutions and a wide range of professional services on a 24hr basis, and has been involved in the market of international telecommunications operation services.ZTE operates from 70 countries & working with 150 telecom operators worldwide.Currently ZTE has a strength of 30,000 employees globally.

Designation:
Overseas Customer Support Representative

Job Description:
Essential Job Goals and Responsibilities:
Promptly respond to inside and outside customers’f requests; provide the customers with 7X15 hotline service strictly in conformity with the principle of ‘gcustomer first’h.
Ensure the customer issues are 100% registered in call log; conduct the close-loop resolution of customer complaints, with which the customers are 100% satisfied.
Ensure service quality improvement and upgrading.
Strictly abide by and carry out corporate and departmental standards and regulations
Visit Customer who sent Handset to repair

Desired Profile:
1.Accept customer issues via 7X15 hotline, identify customer issues through hotline, website, fax, email, letter and so on and register as a call log.
2.Responsible for critical problems urgently reporting and tightly tracing and report to ZTE Global Customer Support Center.
3.Responsible for supervising and tracing the progress of customer issues processing, coordinate relevant departments of ZTE Corporation to solve customers’f issues within deadline.
4.Handle customer complaint, ensure the complaint to be solved in a close-loop way and achieve 100% customer satisfaction with the result of complaint handling.
5.According to the relevant information in call log, conduct close-loop verification of customer issues in good communication skills via customer callback to exploit customers’f further demand information and accurately evaluate customers’f satisfaction degree.
6.Responsible for customer communication and promotion, customer and competitors’f information collection.
7.Submit monthly and weekly reports correctly and timely according to ZTE Handset Call Center requirement.
8.Complete other works assigned by supervisors.

Experience: 0 - 1 Years

Industry Type: Telcom/ISP

Functional Area: Telecom Software

Education: UG - B.Sc - Computers, Electronics
PG - Post Graduation Not Required

Location: Bangalore

Keyword: 1.Possessing customer service experience in telecommunication field is a priority.2.Good master of knowledge on computer. 3.Call center experience is preferred

Contact: Login to view this detail

Telephone: Login to view this detail

Email: 0 - 1 Years

Website: 0 - 1 Years

Reference: WALK-In Interview on 26/Dec/07 10.00Am- 12.00 Noon

How to Apply:
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