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Essential Skills As a service-desk Tech Analyst, Candidates must be readily available to answer the phone to our customers in a professional and efficient manner. Providing a positive image of the company through your role as the first point of contact with customers To ensure that all is work carried out in accordance with ITlL IncidentManagement guidelines Log calls via the appropriate call logging system and provide a high level of technical fix. For example: o Change Passwords and unlock accounts for internal and external customers where possible o To provide first line printer support for the server infrastructure Complete courtesy call backs to the customer where required Add value to your team environment by being enthusiastic and maintaining a Positive attitude. To achieve all team and personal performance goals as defined by the company Ensure calls returned to DESK are reassigned without delay Monitor related calls Monitor ‘open’ incident calls Adhere to ISO9000 and ISO27001 procedures.

Company Name: LogicaCMG
Essential Skills -LogicaCMG
Experience: 0 - 3 Years

Location: Bangalore

Industry Type: IT-Software/ Software Services

Functional Area: ITES/BPO/KPO, Customer Service, Ops.

Contact person:Vipul K Jha

Walk- in with your profile between 24Oct 07to 26 Oct 07(9 am to 7 pm)

Venue:
LogicaCMG Global Delivery Centre Divyasree Technopolis,
124-125 Yemlur P.O., Off Airport Road, Bangalore 560037.
India Mobile : +91 9844670675 Voip: - 21355 Direct No. +91 80 41945397

Keywords: Freshers, technical, support,